Repair Process

Your time matters to us.  We understand that time lost is money lost.  So we demand a 5 day turnaround time from our technicians.  That beats most of our competitors standards by half.  You’re up and running again sooner and without the headache.

DAY 1

Receipt 
Your equipment is received and immediately sorted and organized.

Registration 
Our staff registers your equipment information in our automated tracking system, including any supplied documentation.  This allows you to track your real time repair progress 24 hours a day.

Initial Evaluation 
Our engineers determine if your equipment is repairable and verify the exact cost of repair.

Quote 
Within 24 hours of arrival, you have a quote in hand acknowledging receipt of your item and providing repair cost details.

Approval 
As soon as you approve the quote, we get to work. 

Technician Evaluation 
Our ISO9000 / IPC7711 / IPC7721 certified technicians determine exact component failure using state-of-the-art component analysis equipment.

Parts 
Our extensive inventory and parts research system speeds up the repair process.

Repair 
We replace all failed components at our state-of-the-art ESD and SMT repair stations. 

Quality Control Testing 
We run tests to ensure the work performed meets our quality control standards.

Safe Shipping 
Per ESD standards, repaired controls are wrapped to exceed UPS packaging standards, ensuring damage does not occur while in transit.

DAY 5

DURING & BEYOND

Customer Service 
Call during regular business hours to get real-time status on your repair.

Online Updates 
Or you can check the status of your repair online by simply logging in to our database, 24 hours a day.

Limited Lifetime Warranty 
Our work is accompanied with a generous warranty, guaranteeing the quality of our work.

Technical Support 
We provide you with a free technical support meeting should more detailed information accompany your repair.